We have been informed about phishing emails that contains the content copied below. They were NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mails or response.
Subject: Urgent Response Needed
We noticed unusual login activity with your Virgin Media account. If this is not you please login Your Virgin Media Account Here and update your account, If this is not complete we will be forced to temporarily suspend your account, To make sure your account is not being used for fraudulent purpose.
The Virgin Media team
Dear [EMAIL REMOVED]
You recently made a request to deactivate email. This request will be processed shortly. If you did not make this request, cancel the request now.
Cancel deactivation If you do not cancel this request, your account will be deactivated and all your email data will be lost.
Possible, You need to check your spam folder in your mail.
Some unpleasant mail providers put our messages into spam cause of swindlers' phishing activity. Help us to improve your mail provider by clicking "Not Spam" on our message.
- Email Administrator
From: [Email Removed] To: [Email Removed] Subject: Billing error
We were unable to process the payment for your latest Virgin Media bill at this time. The billing information associated with your account may have expired recently. Your service is scheduled for disconnection. We have been trying to contact you. However, we are unable to reach you.
This might be due to either of the following reasons:
1. A recent change in your personal information. (eg: billing address, phone) 2. Submitting incorrect Payment information during bill payment process.
To ensure that your service has not been interrupt, we require you to confirm and verify your account billing information with us immediately in-order to avoid any interruption on your services.
Kind regards, The Virgin Media Billing Department.
P.S. We don't pick up emails from this mailbox, so please don't reply to this email address. If you'd like to get in touch, you'll find all the details at [Link Removed] instead.
Virgin Media Limited is an appointed representative of Virgin Media Mobile Finance Limited, which is authorised and regulated by the Financial Conduct Authority (Financial Services Register number: XXXXXX). Registered in England No. XXXXXXXX. Registered office: 500 Brook Drive, Reading, RG2 6UU.