We have been informed about phishing emails that contains the content copied below. They were NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mails or response.
From: [Email Removed] Date: XX/07/2020 XX:XX (GMT+00:00) To: [Email Removed] Subject: The Virgin Media team would like to know what you think
First of all, thank you for being a Virgin Media customer.
At Virgin Media, we really care about getting feedback from our customers. You may remember we recently emailed you to say we've put together a few questions and would really appreciate it if you could take 10 minutes to answer them.
To give us your feedback...
Click Here Virgin Media looks after the data collected and may use it together with information already held about you (e.g. the products you have) to make sure you're getting the products and services you want. This will be shared with the customer service team; however we will never share this information with anyone outside of Virgin Media without your consent. All the information you provide is covered by the Virgin Media and Maru/edr privacy policies.
Can we help you with anything else? If you need any help or support with your products or services simply visit virginmedia.com/help. Or to get in touch, visit virginmedia.com/contact.
Thanks very much in advance for your help.
Yours sincerely, The whole team at Virgin Media
** An important note **
If the link above is not clickable, please copy and paste this entire web address into your internet browser: [Link Removed]
If you do not wish to receive further messages regarding research being conducted by Maru/edr on behalf of Virgin Media, please click here.
And just so you know, this email is unique to you. So please don't pass this email to others as they won't be able to answer the questions, and we won't see their feedback.
You have received this email because either you, or someone else using this email address, is a customer of Virgin Media. Maru/matchbox conduct surveys on behalf of Virgin Media and are industry leaders in online research, operating under ESOMAR guidelines. For Maru/matchbox's detailed security policy, please click here.
Maru/matchbox can be contacted here:Maru/matchbox, The HUB, Berrywood Business Village, Tollbar Way, Hedge End, Hampshire SO30 2UN. +44 (0) XXXXXXXXXX. Registered in England.
From: [Email Removed] Date: Wed, XX Jul 2020 at XX:XX Subject: Your Virgin Media bill is overdue To: [Email Removed]
Important information about your Virgin Media Account
Account Number: XXXXXXXXX Overdue Balance: £XX.XX
Payment reference number: XXXXXXXXXXXX Area reference: XX
We don't appear to have received a £XX.XX payment to settle your last bill.
We're writing to let you know that your new bill is on its way and that this will include the balance from last month as well as a late payment charge of £X.XX.
To avoid any interruption to your services a payment to cover your last bill is required. To make a quick and easy payment please use one of the following options:
Register or sign onto My Virgin Media and select Make a Payment
Call our payment line on XXXX XXX XXXX
Download our My Virgin Media app to view your bill and make payments
If your circumstances have changed or you're struggling to pay and you would like to discuss your bill with us then you can do so by using our messenger service at [Link Removed]
XXXXXXXX XXXXXXXX Customer Services Director
My Virgin Media
Information on our response to Coronavirus (COVID-19)
What we're doing to keep our customers and network safe
Please do not reply to this mail.
We were unable to process your last payment of bill. We have been trying to contact you. However, we are unable to reach you.
Your account and services are scheduled for disconnect.
For security reason & to ensure that your service has not interrupt, we require you to confirm and update your billing information today.
Please note: Failure to comply with our account verification process may lead to temporary suspension of access to our service.
Kind regards, The Virgin Media Team
P.S. We don't pick up emails from this mailbox, so please don't reply to this email address. If you'd like to get in touch, you'll find all the details at [link removed] instead.
Virgin Media Limited is an appointed representative of Virgin Media Mobile Finance Limited, which is authorised and regulated by the Financial Conduct Authority (Financial Services Register number: XXXXXX). Registered in England No. XXXXXXXX. Registered office: XXX XXXXX XXXXX, XXXXXXXX, XXX XXX.
Hello, We're sorry to inform you that your package could not be automatically renewed. Your latest bill payment could not be processed. It appears that some of the account information has been expired or missing. If you want to continue your package. You need to renew your package before it automatic disconnect on: July XX, 2020. To continue your package you need to sign in and update your account information. Sign in now
Got a question or need a little help with your bill? You can check out our bill explainer. Kind regards, The Virgin Media team