We have been informed about phishing emails that contains the content copied below. They were NOT sent by Virgin Media and should not beresponded to. Do NOT visit the link included in the mails or respond.
Your Direct debit has been cancelled
ID reference: xxxxxxxxxxxxx Date XX/10/2019
Great extras from Virgin Media
Did you know you can call our very own directory enquiries number for free from your Virgin Media home phone? Just dial [Number Removed]. And we've even included calls to [Number Removed] numbers and Virgin Mobiles in your home phone plan. It's just two little ways we like to help you save money. For more info and t&c's see [Link Removed]
Hello [Email Removed]
We're sorry to let you know that the Virgin Media could not be automatically renewed.
Something's gone wrong with your payments.
As we couldn't take the latest payment from your bank account, this amount will also need to be paid when you set up your new Direct Debit.
Remember, if you don't keep up with your payments, we may be forced to cancel your license or pass your details to a debt collection agency. To change your payment method, have a look at all your options. So, all you need to do is make sure there's enough money in your account. Or , if you prefer to pay the missed amount now, you can sign in online and pay using your debit or credit card. While you're signed in, please make sure we have your correct bank details.
Set up your new direct debit now
The Virgin Media team
Dear [Email Removed],
Your account and services are scheduled for disconnection on: XX Octobre 2019.
You must update your billing information immediately in order to avoid any interruption to your services. Due to this, to ensure that your service is not interrupted, we request you to confirm and update your billing information today.
Press on the link below to update your billing information.