We have been informed about phishing emails that contains the content copied below. They were NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mails or response.
Virgin media Your Bill payment failed Dear [email removed],
We were unable to process your latest bill, due to our payment processor detecting incorrect account information.
Your package is now pending for automatic disconnection on: July XX, 2020.
To avoid interruption of service we strongly recommend that you sign in and update your account information.
Click here to sign in
Should you need to get in contact with us either online or over the phone, you'll need these details:
Payment number: XXXXXXXXX
Area reference: XX Kind regards,
The Virgin Media team price guide for details on our charges.
Failed Payments: If your payment has been cancelled or is not cleared by your bank or building society we might also need to charge you any bank or building society fees that we are charged as a result. Please see our price guide for details on our charges. Help
My Virgin Media
Contact us Please do not reply to this email XXXXXXXXXXXXX