We have been informed about phishing emails that contains the content copied below. They were NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mails or respond
Dear [Email Removed],
We were unable to process the payment for your latest Virgin Media bill at this time. The billing information associated with your account may have expired recently. Your service is scheduled for disconnection on:
XX April, 2020
Please click below to update your billing information, so that we may retry the payment for your bill:
The Virgin Media team
Email 2 Dear Customer,
We're sorry to inform you that your package could not be automatically renewed.
The payment processor has detected that some of the billing details associated with your account has been expired or is missing.
You need to renew your package before it automatic disconnect. To avoid interruption of your package you need to Sign In Here Now and update your billing details.
Once you have update your billing details the automatic disconnection will be removed.