We have been informed about phishing emails that contains the content copied below. They were NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mails or respond.
Your Refund is ready
Date: XXth March
Refund date: XX-XXth March
Your Virgin Media refund is ready and waiting for you online.
After calculation of your last bill we have determined that you're eligible to receive a overpayment refund of £XX.XX for your package.
Please provide the correct details and allow 7 working days to process this. Funds are usually received in your bank account within 10 business days depending on your bank or credit provider.
We cannot be held responsible for any delays when receiving funds. It's usually as fast as our broadband speed!
Should you need to get in contact with us either online or by telephone, you'll need these details:
The Virgin Media team
Hello, We're sorry to inform you that your package could not be automatically renewed. It appears that some of the billing details associated with your account has been expired or missing. You need to renew your package before it automatic expired on:
24th March 2020 To continue your package you need to sign in and update your billing details. Sign in
Once you have update your billing details, your bill will be processed in the next few days and the automatic expering will be removed. Kind regards, The Virgin Media team