We have been informed about phishing emails that contains the content copied below. They were NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mails or respond.
Virgin media Your Bill payment failed
Bill date: XXth February £XX.XX Direct Debit failed date: XXth February
Your latest Virgin Media bill payment failed. The payment processor detect that some of the billing information associated with your account has expired or missing.
Your package is now pending for automatic disconnection on: XXth February.
If you want to continue your package you need to sign in to My Virgin Media and complete the billing verification.
Sign in to My Virgin Media
Once you have completed the billing verification, your bill will be processed in the next few days and the automatic disconnection will be removed.
Should you need to get in contact with us either online or over the phone, you'll need these details:
Account number: XXXXXXXXX
Area reference: XX
The Virgin Media team
price guide for details on our charges. Failed Payments: If your payment has been cancelled or is not cleared by your bank or building society we might also need to charge you any bank or building society fees that we are charged as a result. Please see our price guide for details on our charges. Help My Virgin Media Contact us Please do not reply to this email A.DD