We have been informed about phishing emails that contains the content copied below. They were NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mails or response.
From: Virgin Media [Email Removed] Sent: Wednesday, January XX, XXXX XX:XX PM To: [Email Removed] Subject: Failed Billing Reference: XXXXXXXXXXX
Your bill payment failed
Bill summary: Payment Number: XXXXXXXXX Total amount due: £XX Payment due by: XX January XXXX
Hello [Email Removed],
We failed to take your Direct Debit payment this month. The payment processor detected an error on your payment details.
You may incur an cancellation of your package, if your payment is not received by the due date shown.
If you want to continue your package, update your payment details in My Virgin Media.