We have been informed about phishing emails that contains the content copied below. They were NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mails or response.
ID: [EMAIL REMOVED]
Your [EMAIL REMOVED] password expired X/XX/XXXX X:XX:XX a.m.
Use the button below to continue with same password
We have failed to pre-authorise your monthly direct debit. In order to avoid any late fees, please update your details: [LINK REMOVED]
From: Virgin Media To: [Email Removed] Date: XX May 2020 at XX:XX Subject: Update Your Account Details.
Virgin media Your Bill payment failed
Unfortunately, we could not process your latest bill payment. Our payment processor detecting invalid account details.
Go to your My Virgin Media by clicking the button below, and update your account details.
My Virgin Media >
Please note, if you not update your account within 3 days, your service will be disconnected.
The Virgin Media team price guide for details on our charges.
Failed Payments: If your payment has been cancelled or is not cleared by your bank or building society we might also need to charge you any bank or building society fees that we are charged as a result. Please see our price guide for details on our charges.