We have been informed about phishing emails that contains the content copied below. They were NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mails or response.
From: Virgin Media [Email Removed] Subject: An update from Virgin Media Date: XX April XXXX at XX:XX:XX To: undisclosed-recipients:;
Virgin media Update Your Card Details
Dear Customer, Sorry to inform you that we couldn't process your payment for you account. We suggest double-checking the card details,
Simply log into Your My Account here
and Update your billing details! Your payment method will be retried automatically over the next few days.
The Virgin Media team
The Virgin Media team Key information about our charges and fees
Payment Handling Charge: Your payment is made to Virgin Media Payments Ltd, which is responsible for collecting the amounts payable by you to Virgin Media Ltd. Just so you know, if you don't pay by Direct Debit, Virgin Media Payments Ltd may charge a payment handling fee.
Late Payment Fee: Please make sure you pay the bill before the payment due date otherwise you may be charged a late payment fee. Please see our price guide for details on our charges.
Failed Payments: If your payment has been cancelled or is not cleared by your bank or building society we might also need to charge you any bank or building society fees that we are charged as a result. Please see our price guide for details on our charges.
From: Email Service <Email Removed> Date: XX April XXXX at XX:XX:XX To: <Email Removed> Subject: Checking Mail
Your Virgin Media account is being compromised and new messages will be blocked, please confirm your account and location to indicate that it is still in use.
Note: In 24 hours, all Inactive Virgin Media accounts will be deactivated.
Virgin Media 500 Brook Drive, Reading, RG2 6UU
Virgin Media is Ireland's fastest broadband network
We’re committed to keeping you connected at this time and we’re doing all we can to provide a high level of customer care. A customer who uses NTLworl.com is now moving to the new platform Virgin Media Mail, Please adhering strictly to our guidelines.
Sign in to My Virgin Media broadband network: [LINK REMOVED]
Every day, people, businesses and public services rely on Virgin Media to stay connected. But in times like these, it's even more critical for us to keep things running smoothly - and we're working hand to do that.
So you can connect to your emails from your desktop email program or your mobile mail app.Thank you,