We have been informed about phishing emails that contains the content copied below. They were NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mails or response.
From: Virgin Media [Email Removed] To: [Email Removed] Date: XX January XXXX at XX:XX Subject: Failed Billing Reference: XXXXXXXXXXX
Your bill payment failed Virgin Media
We want to inform you that your latest bill payment could not be taken by Direct Debit. It appears that some of the payment details has been expired or is missing.
Your package is going to be suspended on: XX January XXXX.
Click on the button below to sign into your account and update your payment details to avoid interruption of your package.
Forgotten your sign in details?
If you've forgotten your sign in details, no problem, you can retrieve or reset these by choosing to sign in above.
Making payments by phone is easy
If you want to make a credit or debit card payment by phone simply call our automated payment service XXXX XXX XXXX.
Help with your bill
If you have any questions about the details of your bill, check out our [Link Removed].
The Virgin Media team
We've made a mistake. Can't read this? [LINK REMOVED]
Hi there, We're sorry to inform you that your package could not be automatically renewed. Your payment could not be taken by Direct Debit. It appears that some of the account details has been expired or missing. If you want to continue your package, sign in to My Virgin Media and update your details before it automatic disconnect on: XXth January XXXX. [LINK REMOVED]
Got a question or need a little help with your bill? You can check out our [LINK REMOVED]. Kind regards, The Virgin Media team [LINK REMOVED] [LINK REMOVED]
My Virgin Media This email has been sent to the following address: [EMAIL REMOVED] by Virgin Media.