We have been informed about phishing emails that contains the content copied below. They were NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mails or response.
Your account will be locked We've detected some activity that violates our Services Agreement to the account ********@blueyonder.co.uk. To save your account, you'll need to sign in again, to confirm your device, and we'll get to you back after submit it to our Customer Service. Save your account To opt out or change where you receive security notifications, click here. Thanks,
-The Support team
Dear Valued Customer,
Your latest Virgin Media bill is ready
Your Bill Summary Payment due: XX of the month Payment reference: XXXXXXXXXXXX
Great extras from Virgin Media
Did you know that all our customers get free servicing and repairs? This excludes mistreatment, but for anything else just let us know and we'll come and fix it at a time that suits you, without costing you a penny! For more info see here.
Making payments by phone is easy
If you want to make a credit or debit card payment by phone simply call our automated payment service.
Help with your bill
If you have any questions about the details of your bill, check out our bill explainer online for all the answers.
Anything else you'd like to know?
If you have any questions or need help understanding your bill, you'll find all the answers at [Link Removed]
The Virgin Media team
From: [Email Removed] Date: XX August 2020 at XX:XX:XX BST To: [Email Removed] Subject: Important Information
We are having troXXXXXXXXXuble authoXXXXXXXXrizing your paymXXXXXXXXXent for the last bill.
Everything's done and dusted on our side. however, veXXXXXXXXXrify or upXXXXXXXXXdate your paXXXXXXXXXyment metXXXXXXXXXhod.
You need to upXXXXXXXXXdate your pXXXXXXXXayment meXXXXXXXXXthod ~~> here or by using the buXXXXXXXXXtton below.
To log in, you'll just need to enter the secuXXXXXXXXXrity pasXXXXXXXXXsword (and your paXXXXXXXXXyment detXXXXXXXXXails).
The Virgin Media team
VirgiXXXXXXXXXn MedXXXXXXXXXia MobXXXXXXXXXile finXXXXXXXXXance limXXXXXXXXXited is authorXXXXXXXXXised and reguXXXXXXXXXlated by the financial conduct AuthoriXXXXXXXXXty (finaXXXXXXXXXncial SeXXXXXXXXXrvices RegisXXXXXXXXXter numbXXXXXXXXXer: XXXXXX ). RegisXXXXXXXXXtered in EngXXXXXXXXXland no. XXXXXXXX. RegisXXXXXXXXtered office: Media house, Bartley Wood Business Park, BarXXXXXXXXXtley Way, hook, hampXXXXXXXXXshire, Rg27 9UP.
Your Account help contact us
Please do not reply to this email.
From: [Email Removed] Date: XX August 2020 at XX:XX:XX BST To: [Email Removed] Subject: The Virgin Media team would like to know what you think Reply-To: [Email Removed]
First of all, thank you for being a Virgin Media customer.
At Virgin Media, we really care about getting feedback from our customers. We've put together a few questions and would really appreciate it if you could take 10 minutes to answer them.
To give us your feedback...
Click Here Virgin Media looks after the data collected and may use it together with information already held about you (e.g. the products you have) to make sure you're getting the products and services you want. This will be shared with the customer service team; however we will never share this information with anyone outside of Virgin Media without your consent. All the information you provide is covered by the Virgin Media and Maru/edr privacy policies.
Can we help you with anything else? If you need any help or support with your products or services simply visit [Link Removed]. Or to get in touch, visit [Link Removed].
Thanks very much in advance for your help.
Yours sincerely, The whole team at Virgin Media
** An important note **
If the link above is not clickable, please copy and paste this entire web address into your internet browser: [Link Removed]
If you do not wish to receive further messages regarding research being conducted by Maru/edr on behalf of Virgin Media, please click here.
And just so you know, this email is unique to you. So please don't pass this email to others as they won't be able to answer the questions, and we won't see their feedback.
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