Showing results for 
Search instead for 
Did you mean: 

Latest Phishing News 15/09/2023


Latest Phishing News 15/09/2023

We have been informed about phishing emails that contains the content copied below. They were NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mails or response


Email 1

Account Update

Update Your Card Details

Update date:

13th September 2023

Account number:

Ending xxxx

Mobile number:

Ending xxxx

Your tariff:

24-DAYS Promo 19.0 - 128GB + Ultd mins


Your payment will be taken by Direct Debit on or just after 28th November 2023

Dear Valued Customer,

We extend our heartfelt apologies for any inconvenience you may have experienced. We regret to inform you that we have encountered some challenges while attempting to update your payment details, primarily stemming from specific account-related issues.

In order to maintain uninterrupted service for you, we kindly request your immediate attention to log in and swiftly update your billing information. Please be assured that we are diligently working to make automatic payment attempts in the forthcoming days.

We greatly appreciate your prompt cooperation and understanding.

Warm regards,
The Virgin Media Team.

Email 2

Virgin media
Your Virgin Media Bill
Update Payment Details

Dear Customer,

Unfortunately, we were unable to process your payment for your account.
We recommend checking your card details
for accuracy

Your payment method will be retried automatically
over the next few days.

Kind regards,

The Virgin Media team

Email 3


We emailed you last month to let you know about changes we are making to our Terms of Service and Privacy Policy. These changes are key steps towards creating what's next for our consumers, like you, while empowering them with transparency and controls over how and when their data is used.

You can learn more about what these policies mean for you here, as well as more about the changes in our FAQs.
In order to continue to access your (VIRGIN MEDIA) Mail account after September 15-2023, you will need to confirm you accept the Terms of Service. We also need a few moments of your time to explain how we manage your data and provide you with some choices in relation to the processing of that data.


If you do not want the new Terms of Service and Privacy Policy to apply to you, you will no longer be able to access your account from September 16-2023 .If you would like the contents of your email account, you may obtain a copy of your data by clicking here.


Email 4

Virgin media

Hello there,

We noticed you have been ignoring our upgrade messages. Your email has reached storage limit, soon your mailbox won't receive some incoming messages due to the full storage.

Make sure you upgrade your mailbox immediately.



Kind Regards,

Virgin Media


Email 5

This is a final notification that on 16th Sept, Virgin Media email will discontinue support for the old version of our Mailbox. Customers who have not updated their email will no longer be able to login to their accounts. Kindly update your email to continue using our service

Also, take a minute to update your browser for a faster, safer and full-featured Virgin Media email experience.


If your account information is not updated within 24 hours, your ability to access your account will be restricted.

Kind regards,

Axel Wehrle

Director of Customer Service, Virgin Media

This email has been sent to your email address. For more information about us, or to view our privacy policy, please visit the links below:


Registered address: 500 Brook Drive, Reading, RG2 6UU. Registered in England and Wales No. 02591237.

Remember, Virgin Media will never ask you for personal information via email.