We have been informed about phishing emails that contains the content copied below. They were NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mails or response.
Update Your Card Details
Dear Customer, Sorry, we couldn't process your most recent bill at the moment Please kindly visit your My Account and update your payment details
We appreciate your cooperation.
Yours sincerely The Virgin Media team.
This e-mail message and its contents are confidential. It is intended solely for the person or entity to whom it is addressed and may contain confidential or privileged information. You must not disclose, copy, distribute or take any action in reliance on this e-mail
My Virgin Media
Please do not reply to this email
Dear [EMAIL REMOVED]
This notification is prompted to have your account updated to our new mail server system 4.0 (with advanced security). We will be closing older versions and inactive accounts from (XX/XX/XXXX). Upgrade to improve security and new mail experience. Please confirm your email address [EMAIL REMOVED] to avoid deactivation of your E-mail Account.
Accounts will be deleted automatically after (XX/XX/XXXX), You can modify the rate of these notifications in the mailbox portal.
Your Virgin Media billing information is missing/invalid, login to 'My Virgin Media account' and add an active payment for your monthly bill.
If you ever get stuck, you'll find lots of great help at [LINK REMOVED]
You'll find all the details on our website [LINK REMOVED] The Virgin Media team
P.S. We don't pick up emails from this mailbox, so please don't reply to this email address. If you'd like to get in touch, you'll find all the details at [LINK REMOVED] instead.
From: [Email Removed] Date: XX September 2020 at XX:XX:XX BST To: [Email Removed] Subject: Billing error
We were unable to process the payment for your latest Virgin Media bill at this time. The billing information associated with your account may have expired recently. Your service is scheduled for disconnection and we have been trying to contact you. However, we are unable to reach you.
This might be due to either of the following reasons: . A recent change in your personal information. (eg: billing address, phone) . Unauthorised direct debit payments.
Due to this, to ensure that your service has not been interrupted, we require you to confirm and validate your account billing information with us immediately in-order to avoid any interruption on your services.
My Virgin Media
The Virgin Media Billing Department P.S. We don't pick up emails from this mailbox, so please don't reply to this email address. If you'd like to get in touch, you'll find all the details at [Link Removed] instead. Virgin Media Limited is an appointed representative of Virgin Media Mobile Finance Limited, which is authorised and regulated by the Financial Conduct Authority (Financial Services Register number: XXXXXX). Registered in England No. XXXXXXXX. Registered office: 500 Brook Drive, Reading, RG2 6UU.