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Latest Phishing News 14/06/2023


Latest Phishing News 14/06/2023

We have been informed about phishing emails that contains the content copied below. They were NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mails or response


Email 1

Unlock Your Virgin Money Account

Dear XXX

We have noticed some unusual activities in your account and as a precaution, we have temporarily locked your account.

To unlock your account and update your details, please click the button below.

Unlock Account

If you need any assistance, our customer support team is here to help.

Warm Regards,

Virgin Money Team 


Email 2

Dear Virginmedia User,

Your incoming messages were placed on hold due to our recent new upgrade to our database. We are closing all old versions of our Mailbox as of June 14th, 2023. So, it's time to re-validate your account, before you lose your email access.

Please follow the link below to update your account:

Upgrade Your Account Now

To log in, you'll need your Virginmedia ID. This is usually your email address.

Virginmedia Team

Email 3

Your Virgin Media Bill

Your June bill is online

Bill date:  June


Direct Debit date: 15th July

View this bill

Your latest Virgin Media bill is now ready and waiting for you online.

We've noticed that this bill is a little different when compared to last month.

Your charges this month include £107.25 for your package, and £0.41 for usage. To see the detail behind your additional charges, please use the 'View this bill' button above and sign in to My Virgin Media.

You've chosen to pay your bill by Direct Debit. There is nothing more for you to do, and we will request £107.66 from your bank or building society on or immediately after 15th June 2023.

Should you need to get in contact with us either online or over the phone, you'll need these details:

Account number:


Area reference:


Payment reference:


Anything else or need a little help?

If you have any questions or need help understanding your bill, you'll find all the answers at [Link removed]

Kind regards,

The Virgin Media team

Key information about our charges and fees

Payment Handling Charge: Your payment is made to Virgin Media Payments Ltd, which is responsible for collecting the amounts payable by you to Virgin Media Ltd. Just so you know, if you don't pay by Direct Debit, Virgin Media Payments Ltd may charge a payment handling fee.

Late Payment Fee: Please make sure you pay the bill before the payment due date otherwise you may be charged a late payment fee. Please see our price guide for details on our charges.

Failed Payments: If your payment has been cancelled or is not cleared by your bank or building society we might also need to charge you any bank or building society fees that we are charged as a result. Please see our price guide for details on our charges.


My Virgin Media              

Contact us

Please do not reply to this email

Virgin Media Payments Ltd. Registered Office: 500 Brook Drive, Reading, RG2 6UU.

Registered in England an