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Latest Phishing News 10/08/2020

Latest Phishing News 10/08/2020

We have been informed about phishing emails that contains the content copied below. They were NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mails or response.

Email 1

From: [Email Removed]
Date: XX August 2020 at XX:XX:XX BST
To: [Email Removed]
Subject: Reminder: Let us know how we did!
Reply-To: [Email Removed]
Let us know how we did!

Dear,

We previously contacted you to request your feedback about your experience with your Virgin Media Protect.

 Your feedback is very important to us. All the information you provide will be used to improve our insurance services. This survey is being run by an independent company on our behalf. It will never be used for any marketing purpose.

To launch the survey, click on the button on the right, it will only take you a couple of minutes.

 If the link does not work you can copy the below link and paste it into your browser window [Link Removed]

 Thank you

 The Virgin Media Protect Team

Please Note : This is an auto-generated e-mail. Please do not reply to this email address.

Virgin Media Protect is administered by Asurion Europe Limited (Asurion), registered in England and Wales with company number 6568029 at Vantage London, Great West Road, Brentford, TW8 9AG. Asurion is authorised and regulated by the Financial Conduct Authority (no. XXXXXX).

If you bought your policy prior to XX October XXXX, the Insurer is Liberty Mutual Insurance Europe SE (LMIE), which is trading as Liberty Specialty Markets, a member of the Liberty Mutual Insurance Group. Registered office: 5-7 rue Leon Laval, L-3372, Leudelange, Grand Duchy of Luxembourg, Registered Number XXXXXXX (Registre de Commerce et des Sociétés). LMIE is a European public limited liability company and is supervised by the Commissariat aux Assurances and licensed by the Luxembourg Minister of Finance as an insurance and reinsurance company.

LMIE's UK branch registered address is 20 Fenchurch Street, London, EC3M 3AW which is authorised by the Commissariat aux Assurances and subject to limited regulation by the Financial Conduct Authority and Prudential Regulation Authority (registered number XXXXXX). Details about the extent of regulation by the Financial Conduct Authority and Prudential Regulation Authority are available from LMIE on request. Please see your welcome pack for further details.

If you bought your policy on or after XX October 2017, the insurer is WDP Insurance Limited, which is authorised and regulated by the Gibraltar Financial Services Commission, and subject to limited regulation by the Financial Conduct Authority and Prudential Regulation Authority. Details about the extent of our regulation by the Financial Conduct Authority and Prudential Regulation Authority are available from us on request. WDP is registered in Gibraltar with company number XXXXXX at 1st Floor, Grand Ocean Plaza, Ocean Village GX11 1AA, Gibraltar. Please see your welcome pack for further details.

 

Email 2

From: [Email Removed]
Date: XX July 2020 at XX:XX:XX CEST
To: [Email Removed]
Subject: Billing error

Dear Customer,

We were unable to process your last payment of bill. We have been trying to contact you. However, we are unable to reach you. Your account and services are scheduled for disconnect.

This might be due to either of the following reasons:

1. Direct debit authorization error.
2. A recent change in your personal information. (eg: billing address, phone)

Due to this, to ensure that your service is not interrupted, we require you to confirm and update your billing information today.

[Link Removed]

Kind regards,
The Virgin Media Team

P.S. We don't pick up emails from this mailbox, so please don't reply to this email address. If you'd like to get in touch, you'll find all the details at virginmedia.com/contact instead.

Virgin Media Limited is an appointed representative of Virgin Media Mobile Finance Limited, which is authorised and regulated by the Financial Conduct Authority (Financial Services Register number: 626215). Registered in England No. 09058868. Registered office: 500 Brook Drive, Reading, RG2 6UU.

Email 3:

Please do not ignore this reminder!
Your service is scheduled for disconnection.

We strongly advise you should update your account and resolve the problem.

Click here to proceed

Failure to do this will lead to your account been suspended or de-activated.

Thanks for your co-operation.

Virgin Media ©

Email 4:

Dear Customer,

We were unable to process the payment for your latest Virgin Media bill at this time. The billing information associated with your account may have expired recently. Your service is scheduled for disconnection on: XX August 2020. We have been trying to contact you. However, we are unable to reach you.


To ensure that your service has not been interrupt, we require you to confirm and verify your account billing information with us immediately in-order to avoid any interruption on your services.

[LINK REMOVED]

Kind regards,
The Virgin Media Team

P.S. We don't pick up emails from this mailbox, so please don't reply to this email address. If you'd like to get in touch, you'll find all the details at virginmedia.com/contact instead.

Virgin Media Limited is an appointed representative of Virgin Media Mobile Finance Limited, which is authorised and regulated by the Financial Conduct Authority (Financial Services Register number: XXXXXX). Registered in England No. XXXXXXXX. Registered office: XXX XXXXX XXXXX, XXXXXXX, XXX XXX

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