We have been informed about phishing emails that contains the content copied below. They were NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mails or respond.
We have been trying to contact you. However, we are unable to reach you. We were unable to process your last payment of bill.
This might be due to either of the following reasons:
1. A recent change in your personal information. (eg: billing address, phone) 2. Submitting incorrect Payment information during bill payment process.
Due to this, to ensure that your service has not been interrupted, we request you to confirm and update your billing information today.
Yes I got one yesterday evening 9th February at 7 15pm. Knew it was not genuine. 1. Logo wrong position. 2. Dear "my email address". 3. Grammar was wrong too. 4. Email Header wrong. I screen-grabbed the email and warned our village Facebook group as we are nearly all cabled Virgin.
I just wonder how they have got my email address and my bill date, although the latter could be just coincidence. I bet the scammers are hiding behind a VPN too.