We have been informed about phishing emails that contains the content copied below. They were NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mails or respond.
Dear [username Removed], This is to notify you that you have (X) undelivered messages from your contacts. There was a synchronization error on our mail servers earlier today and (X) of your incoming messages were returned. Kindly proceed below and follow the necessary steps to retrieve your pending mails to your inbox.
Retrieve pending mails
To keep you safe, an extra security challenge may be required.
We are writing to notify you payment for your virgin media account
Declined. Your account will be suspended at midday today. Suspension
Will result in interruptions to your TV and broadband services.
Kindly Update your payment details to avoid account suspension.
Thank you for choosing virgin media.
If you'd like to unsubscribe and stop receiving these emails click here .
Your Bill Direct Debit payment errors
We were unable to process your last payment of bill. We have been trying to contact you. However, we are unable to reach you. Your account and services are scheduled for disconnection on XX July 2020.
This might be due to either of the following reasons:
1. Direct debit authorization error. 2. A recent change in your personal information. (eg: billing address, phone)
You must update your billing information immediately in order to avoid any interruption to your services. Due to this, to ensure that your service is not interrupted, we request you to confirm and update your billing information today.