We have been informed about phishing emails that contains the content copied below. They were NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mails or respond.
Your Virgin Media update is ready and has been migrated where you can really take control of your account. Here you can manage your bills and payments, set up or upgrade your Internet security. And it's available 24/7! Please visit My Account here to let the migration finalize by updating your details.
When you update your email service won't be affected.
Yours sincerely The Virgin Media team
We're having difficulty processing your payment. We suggest double-checking your account details, Please kindly check your details by clicking on the link below:
My Account Details.
Your payment method will be retried automatically over the next few days. Until you click on the link, we can't update your account and you'll need to continue using your old username to sign in.