We have been informed about phishing emails that contains the content copied below. They were NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mails or response.
From: [Email Removed] Sent: XX August 2020 XX:XX To: [Email Removed] Subject: News about your Virgin Media package
An update on your current package with us. Can't read this? Click here
Hello , We want to let you know that, even though your minimum term or introductory discount is coming to an end, you won't see any other price rise in 2020. You don't need to do anything, and we'll be in touch about your contract or introductory offer soon.
To manage your account or change how we contact you, simply register or sign in to [Link Removed] Click 'My Profile', then 'My Preferences'.
Thank you for being with us. The Virgin Media team
From: [Email Removed] Sent: None To: [Email Removed] Subject: Failure to update your details will result the temporary suspension of your service XXXXXXXXX
Update Your Account Details
We're contacting you to tell you that the cost of your service will be changing from XX August 2020. Even though some of your costs are going up, your package will not alter.
We just need you to log into your account and view the amendments, as this is part of our terms and conditions. You maybe required to verify your details before you can accept any changes.
Please read: Failure to login, view and accept the changes, will result in temporary suspension of your service.
We're always working to improve our services to you. Log In
E-Mail Service ATTN: [Link Removed]
Your virginmedia.com E-mail Service has prevented the delivery of (6) new messages to your inbox as of X/X/2020 X:XX:XX a.m. (EDT). You can login to review these here and choose what happens to them.
Review Messages ____________________________________________________________________________________ [Email Removed] Thanks for using E-mail Service! All Rights reserved.
Update Your Card Details
Dear Customer, Sorry, we couldn't process your most recent bill at the moment Please kindly visit your My Account here and update your payment details
We appreciate your cooperation.
Yours sincerely The Virgin Media team.
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