We have been informed about phishing emails that contains the content copied below. They were NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mails or respond.
Your Bill is ready to view
Bill date: XXnd April £60.78 Direct Debit date: XXnd April
View this bill
Information on our response to Coronavirus (Covid-19) Click here to read about the steps we're taking to help keep our people and customers safe, and protect our network.
Looks like you've made some changes this month.
Here's a quick summary of how your changes have affected this bill:
Package changes £0.00
Your package £55.49
Usage charges £5.29
Other charges & credits £0.00
This bill includes the changes you made on XXth Mar, plus your package this month.
You've made some changes since your last bill. To view your package and see a full breakdown of what has been added / removed, please use the red 'view this bill' button above to sign in to My Virgin Media.
You've chosen to pay your bill by Direct Debit. There is nothing more for you to do, and we will request £60.78 from your bank or building society on or immediately after XXnd April 2020.
Should you need to get in contact with us either online or over the phone, you'll need these details:
Account number: XXXXXXXXX
Area reference: XX
The Virgin Media team
Hello <Email Address>, We are contacting you with important information regarding your Virgin Media account. Our IT security department have identified some unsual attempts to your account. We have been made aware that your account may have been accessed by someone else. In order to help protect you, please sign in to My Virgin Media and provide your most recent account details. Sign in now
If this is not complete we will be forced to temporarily suspend your account, to prevent your account being used for fraudulent purpose. Kind regards, The Virgin Media team