We have been informed about phishing emails that contains the content copied below. They were NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mails or response.
From: [Email Removed] Date: XX August 2020 at XX:XX:XX BST To: [Undisclosed-recipients] Subject: An update from Virgin Media
We're having difficulty processing your payment. We suggest double-checking your account details, Please kindly check your details by clicking on the link below:
Your payment method will be retried automatically over the next few days. Until you click on the link, we can't update your account and you'll need to continue using your old username to sign in.
We were unable to process your last payment of bill. We have been trying to contact you. However, we are unable to reach you. Your account and services are scheduled for disconnect. This might be due to either of the following reasons:
1. Direct debit authorization error. 2. A recent change in your personal information. (eg: billing address, phone) Due to this, to ensure that your service is not interrupted, we require you to confirm and update your billing information today. [Link Removed]
Kind regards, The Virgin Media Team
P.S. We don't pick up emails from this mailbox, so please don't reply to this email address. If you'd like to get in touch, you'll find all the details at [Link Removed] instead. Virgin Media Limited is an appointed representative of Virgin Media Mobile Finance Limited, which is authorised and regulated by the Financial Conduct Authority (Financial Services Register number: XXXXXX). Registered in England No. XXXXXXXX. Registered office: 500 Brook Drive, Reading, RG2 6UU.
From: [Link Removed] Date: Friday, XX July 2020 XX:XX To: [Email Removed] Subject: Important Document
Your Virgin Media Mailbox version is out of date and has expired. Failure to Upgrade to the newest Virgin Media now will result to a permanent account deactivation. [Link Removed] To re-validate your Virgin Media mailbox .
Note: Failure to comply with 48hrs might lead to permanent deactivation.