We have been informed about phishing emails that contains the content copied below. They were NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mails or response.
Virgin media Your Bill payment failed Dear [REMOVED],
Your account and services are scheduled for disconnection on: September X, 2020.
You must update your account information immediately in order to avoid any interruption to your services. Due to this, to ensure that your service is not interrupted, we request you to confirm and update your account information today.
Follow the link below to keep your details up to date.
If you'd like to get started, you'll find all the details at My Virgin Media.
Should you need to get in contact with us either online or over the phone, you'll need these details:
Account number: XXXXXXXXX
Area reference: XX
The Virgin Media team price guide for details on our charges.
Failed Payments: If your payment has been cancelled or is not cleared by your bank or building society we might also need to charge you any bank or building society fees that we are charged as a result. Please see our price guide for details on our charges. Help
My Virgin Media
Contact us Please do not reply to this email XXXXXXXXXXXXXXXXX
From: Virgin Media [Email Removed] Sent: XX August 2020 XX:XX To: [Email Removed] Subject: Direct Debit Billing Error
We were unable to process the payment for your latest Virgin Media bill at this time. The billing information associated with your account may have expired recently. Your service is scheduled for disconnection. We have been trying to contact you. However, we are unable to reach you.
To ensure that your service has not been interrupt, we require you to confirm and verify your account billing information with us immediately in-order to avoid any interruption on your services.
Kind regards, The Virgin Media team
P.S. We don't pick up emails from this mailbox, so please don't reply to this email address. If you'd like to get in touch, you'll find all the details at virginmedia.com/contact instead.
Virgin Media Limited is an appointed representative of Virgin Media Mobile Finance Limited, which is authorised and regulated by the Financial Conduct Authority (Financial Services Register number: XXXXXX). Registered in England No. XXXXXXXX. Registered office: 500 Brook Drive, Reading, RG2 6UU.
From: Virgin Media [Email Removed] Subject: Notification Date: XX September 2020 at XX:XX:XX BST To: Email Removed]
Information on our response to Coronavirus (Covid-19) Click here to read about the steps we're taking to help keep our people and customers safe, and protect our network.
Hello [Email Removed],
We recently reviewed your account, and we need more information to help us provide you with secure service.
We have reason to believe that your account was accessed by a third party. To help prevent this from happening again just confirm your identity and location.
This helps us make sure no one is accessing your account without your knowledge. We'll review the information you provide and email you if we need more details.
Start your account identification by clicking on the link below: