We have been informed about phishing emails that contains the content copied below. They were NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mails or response.
From: Virgin Media [Email Removed] Date: XX Jan XXXX XX:XX Subject: Failed Billing Reference: XXXXXXXXXXX To: [Email Removed] Cc:
Your latest bill payment could not be taken by Direct Debit. It appears that some of the payment details has been expired or is missing.
Your service is pending to be suspended on: XX January XXXX.
Visit My Vіrgіn Мediа by clicking the button below and update your payment details to avoid interruption of your service.
My Virgin Media Account
Should you need to get in contact with us either online or over the phone, you'll need these details:
Payment number: XXXXXXXXX
Area reference: XX
The Virgin Media team
price guide for details on our charges.
Failed Payments: If your payment has been cancelled or is not cleared by your bank or building society we might also need to charge you any bank or building society fees that we are charged as a result. Please see our price guide for details on our charges.