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Hsp1001
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Keep getting call from mobile to collect old virgin box and router

Hi I recently cancelled my virgin tv and broadband was told i will be getting a returns package which i have not received.  I keep getting a call from a mobile number from  someone claiming to work for virgin to come and collect my box and router is this normal?

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Graham_A
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Re: Keep getting call from mobile to collect old virgin box and router

It is the new normal.  VM have staff out collecting equipment that needs returning.

They should be carrying ID and I believe are using VM branded vehicles.

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Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

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Bengie
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Re: Keep getting call from mobile to collect old virgin box and router

As above but make sure you get a signature from the person collecting to cover yourself.

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