I have received an email which states it is from Virgin Media and want to check if it is genuine. It states:
A device using your internet connection may be infected with malware
Dear Mr Ward,
You have received this email as one or more of your Virgin Media mailboxes has recently been locked due to suspicious activity being detected.
It is important that you:
a. Do a full virus scan on your device with up-to-date anti-virus software
b. Reset your password to something new, unique to this account and secure.
After resetting your password, your mailbox will automatically be unlocked after 15 minutes.
Please ensure that the above points have been completed to prevent your mailbox from being locked again.
More help and support
For extra advice, or to double-check that this is a genuine Virgin Media communication, head to our community at virginmedia.com/community, click 'Help forum' and join the conversation on the Security Matters board.
Thanks for your post and apologies to hear you're one of our affected customers.
I can confirm we are sending email's out to customers affected by our recent locking of email addresses.
Please refer to the link above where there are instructions on how to unlock your account. If you are still having an issue after following the steps, pop back here to let us know and we can help further.
There are various criteria that should be used to determine if an email is possibly genuine. It must not, ask for money, your bank and account number, date of birth, address, phone numbers and personal details like parents names etc. All scammers want something from you, so unless the email is asking for any personal details if could well be genuine.
Tudor There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
I received one of these emails about 10 days ago and went through all the steps to fix it. Today I got another one. Is there any way I can get more details of what type of suspicious activity is actually happening.