@HeatherRichards Not easy to tell from the screen shot as it is too small to read the details.
VM and O2 have recently combined forces so it may relate to your O2 mobile account.
________________________________ Graham
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I am sorry about the confusion regarding this. So I can take a closer look at what is going on for you, I will pop you over a PM and we can go from there, keep an eye out for the purple envelope.