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Is this a scam?

CC14
Joining in

on ‎26-01-2023 15:43

I’ve just had a call today from CARS which is a debt collection agency saying that They have been instructed by virgin media to chase me for an outstanding amount of £49. I have not been a virgin media customer for three years. I have not had any communication from virgin since the account was closed. I have spent ages this morning trying to contact virgin however I’m really struggling to get through because I am no longer a current customer! Does anyone have any suggestions as to how I can find out if this is genuine, if I should be concerned and how I might contact virgin to check with them if they have really instructed this company?

Thanks 

 

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goslow
Hero

on ‎26-01-2023 16:17

@CC14 wrote:

I’ve just had a call today from CARS which is a debt collection agency saying that They have been instructed by virgin media to chase me for an outstanding amount of £49. I have not been a virgin media customer for three years. I have not had any communication from virgin since the account was closed. I have spent ages this morning trying to contact virgin however I’m really struggling to get through because I am no longer a current customer! Does anyone have any suggestions as to how I can find out if this is genuine, if I should be concerned and how I might contact virgin to check with them if they have really instructed this company?

Thanks 

 

See the info in this topic from yesterday on getting your free statutory credit report(s)

https://community.virginmedia.com/t5/Managing-Your-Account-Cable/IMFS-debt-collectors-for-mysterious...

See if VM has lodged a default against you in the past

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