on 11-01-2021 09:10
Just had a call from someone claiming to be Virgin Media asking if still having problems with internet connection. I said yes. He then said that they detected illegal activity from our account but they knew it wasn't us and that our server is being used by criminals and thats why we are having problems. I asked how could i be sure he was from Virgin - he then gave me the virgin phone number and his name - Jack. He also said to download TeamViewer and he would show me what was happening on the account. I then got nervous and suspected a scam. The phone number "Jack" called from was 0163 7615142 which is an Indian number.
Can anyone from Virgin look into this?
Thanks
Answered! Go to Answer
on 11-01-2021 09:27
Hello
Yes it is a scam Virginmedia never ask you for remote access to your computer, that phone number is certainly not a Virginmedia one the number has been spoofed from a genuine one.
Regards Mike
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on 11-01-2021 09:27
Hello
Yes it is a scam Virginmedia never ask you for remote access to your computer, that phone number is certainly not a Virginmedia one the number has been spoofed from a genuine one.
Regards Mike
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 02-03-2021 13:10
Had a similar phone call this morning from 02071633436. Wanted me to go to teamviewer website. I said I didn't want to continue, at which point she said they would turn off my broadband and hung up.
on 02-03-2021 13:18
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on 09-06-2021 11:40
on 09-06-2021 11:47
Hey @Chellebon,
Welcome to the community and thanks for taking the time to post on our forums.
I'm really sorry to hear that you've had a scam call today, they are such a pain and really annoying to keep getting.
We do have some ways to help combat such calls and they can be found here.
Regards,
Steven_L