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standisher
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Is this a genuine Virgin communication?

I received the following on 22/06. Is it genuine?

Hello,

Your Virgin Media Hub is the access point to your home network and all the gadgets you use, so it needs proper protection against the growing capabilities of hackers.

Unfortunately, in the face of more skilled hackers, the default WiFi passwords on our Super Hub 1, Super Hub 2 and Super Hub 2ac are no longer as strong as they need to be.

The best way to improve the security of your Hub and WiFi network is to set a stronger password than the default password it came with.

Strengthen your Hub’s WiFi password today

The best passwords are a mix of uppercase, lowercase, numbers and symbols. Ideally, it’ll be 12 or more characters in length, and won’t use any real words.

As an example, ‘Password’ is weak and easy to break. But ‘v!rGiNM3d1A1’ or ‘Z89_!3b2aa43’ are much harder for hackers to crack.

For more help changing your password, use our step-by-step guide 

Kind regards,

The Virgin Media team

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nodrogd
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Re: Is this a genuine Virgin communication?

Forum Team advisory from the archives:

https://community.virginmedia.com/t5/Forum-Archive/Virgin-Media-WiFi-Security/m-p/3457050 

VM BB TV Landline PAYG mobile. Freeview/Freesat HD, Tesco Mobile. Customer since 1993

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standisher
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Re: Is this a genuine Virgin communication?

Thanks for your reply but that link relates to a query in 2017. I was hoping for something a little more up to date.

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Graham_A
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Re: Is this a genuine Virgin communication?


@standisher wrote:

Thanks for your reply but that link relates to a query in 2017. I was hoping for something a little more up to date.


Genuine, see this more recent post.

Ignore replies 4 and 5.

https://community.virginmedia.com/t5/Security-matters/E-mail-22-6-21/m-p/4755427#M43973

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Graham

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