Virgin Media Community

[jacobmorris307]

I have received a number of e-mails from VirginMediaSurveys@maruedr.com claiming that I have cancelled some of my Virgin Media services (n.b., I have not) and asking for me to complete a survey. Googling the e-mail address seems to come up with conflicted answers as to whether it is a phishing attempt or not. I forwarded the message to phishing@virginmedia.com at the advice from one of the online advisors but I have not received a response back and at this point I am not expecting to.

I would appreciate a direct and clear answer on this as attempting to get through the Terri Triage Bot is giving me an aneurysm

Thanks in advance.

[Graham_A]

That doesn't look like the normal email address that VM customer surveys come via so I would treat with caution, especially given the circumstances you set out.

I have asked the VM Forum Moderators to refer this to their Security team for investigation.

[Sasha_W · Accepted solution]

Hi @jacobmorris307, 

Very sorry to hear you've been receiving these emails, I can confirm these are spam emails so please don't click on anything. 

You can find out more about these survey emails here

Hopefully this puts your mind at ease a little bit. 

If you have any further issues or want to report these emails please use the email you did use phishing@virginmedia.com

Thanks for reporting this to us. 

Many thanks, 

Sasha 

[markdyer72]

Just received one today saying for survey, inadvertently clicked on the link which stated survey closed, I did not enter any details and I was using an iPhone.. any advice would be appreciated.

[Martin_N]

Hi markdyer72,

Thank you for your post and welcome to the community. 

Are you able to confirm if the survey came from the same email address as the header in this thread?

^Martin

[markdyer72]

Yes it is the same 

[Martin_N]

Thank you for that information. 

It is likely that is a scam. I would recommend forwarding it to phishing@virginmedia.com to report it. 

^Martin

[markdyer72]

So clicking on the link will have done no harm as I did not input any information..

[Martin_N]

After you click on the link was information requested?

^Martin

[markdyer72]

No a page just appeared said the survey was no longer available, or words to that effect.