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jacobmorris307
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Is VirginMediaSurveys@maruedr.com a legitimate e-mail address?

I have received a number of e-mails from VirginMediaSurveys@maruedr.com claiming that I have cancelled some of my Virgin Media services (n.b., I have not) and asking for me to complete a survey. Googling the e-mail address seems to come up with conflicted answers as to whether it is a phishing attempt or not. I forwarded the message to phishing@virginmedia.com at the advice from one of the online advisors but I have not received a response back and at this point I am not expecting to.

Screen Shot 2021-03-17 at 21.33.09.png

I would appreciate a direct and clear answer on this as attempting to get through the Terri Triage Bot is giving me an aneurysm

Thanks in advance.

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Graham_A
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Message 2 of 13
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Re: Is VirginMediaSurveys@maruedr.com a legitimate e-mail address?

That doesn't look like the normal email address that VM customer surveys come via so I would treat with caution, especially given the circumstances you set out.

I have asked the VM Forum Moderators to refer this to their Security team for investigation.

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

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Sasha_W
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Message 3 of 13
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Re: Is VirginMediaSurveys@maruedr.com a legitimate e-mail address?

Hi @jacobmorris307

 

Very sorry to hear you've been receiving these emails, I can confirm these are spam emails so please don't click on anything. 

You can find out more about these survey emails here

 

Hopefully this puts your mind at ease a little bit. 

 

If you have any further issues or want to report these emails please use the email you did use phishing@virginmedia.com

 

Thanks for reporting this to us. 

 

Many thanks, 

Sasha 

Sasha - Forum Team


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markdyer72
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Message 4 of 13
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Re: Is VirginMediaSurveys@maruedr.com a legitimate e-mail address?

Just received one today saying for survey, inadvertently clicked on the link which stated survey closed, I did not enter any details and I was using an iPhone.. any advice would be appreciated.

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Martin_N
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Re: Is VirginMediaSurveys@maruedr.com a legitimate e-mail address?

Hi markdyer72,

 

Thank you for your post and welcome to the community. 

 

Are you able to confirm if the survey came from the same email address as the header in this thread?

 

^Martin

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markdyer72
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Re: Is VirginMediaSurveys@maruedr.com a legitimate e-mail address?

Yes it is the same 

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Martin_N
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Message 7 of 13
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Re: Is VirginMediaSurveys@maruedr.com a legitimate e-mail address?

Thank you for that information. 

 

It is likely that is a scam. I would recommend forwarding it to phishing@virginmedia.com to report it. 

 

^Martin

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markdyer72
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Message 8 of 13
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Re: Is VirginMediaSurveys@maruedr.com a legitimate e-mail address?

So clicking on the link will have done no harm as I did not input any information..

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Martin_N
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Message 9 of 13
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Re: Is VirginMediaSurveys@maruedr.com a legitimate e-mail address?

After you click on the link was information requested?

 

^Martin

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markdyer72
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Message 10 of 13
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Re: Is VirginMediaSurveys@maruedr.com a legitimate e-mail address?

No a page just appeared said the survey was no longer available, or words to that effect.

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