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astack
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Message 1 of 17
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Ip adress hacked

Hi, I tried to renew my mcafee but it would not load. Mcafee looked and found that my ip adress had been hacked and it was stopping it from loading. 

Would this be some failure on Virgins security network or my personal problem, 

 

 

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Tudor
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Message 2 of 17
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Re: Ip adress hacked

McAfee do not know what they’re talking about, you cannot ‘hack’ an IP address. You can only hack devices and certainly not the VM hub.


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
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astack
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Message 3 of 17
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Re: Ip adress hacked

They are saying that my ip adress is being used to gain access to my computer? I don't know much about it as you can tell.

 

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Anonymous
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Message 4 of 17
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Re: Ip adress hacked

sure If that is the advice of your security software company time to get someone better that knows what they are doing
astack
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Message 5 of 17
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Re: Ip adress hacked

Is virgins security at fault for this, surely they should have a strong enough firewall to stop this.

Can they just change my ip adress? 

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用心棒
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Message 6 of 17
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Re: Ip adress hacked

There is nothing in what McAfee have told you that point to a security failure in Virgin Media's network but rather to their own failings in communicating the issue with their software to you. Consider going back to McAfee and asking for a better explanation of the issue their software is having and what they have detected as the cause; do not be fobbed off with further non-concise explanations.

 

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

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Lee_R
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Message 7 of 17
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Re: Ip adress hacked

astack

The information you've been provided by our amazing community members is correct.  

Regards

 

Lee_R

astack
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Message 8 of 17
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Re: Ip adress hacked

I should have said that Mcaffee remotely looked at my computer and showed me some kind of bot attached to my ip address which they couldn't themselves remove, this I was what was stopping mcafee software loading. 

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Anonymous
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Message 9 of 17
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Re: Ip adress hacked

was this a phone call you got?
Sounds like a scam to me.

Any bot activity from your IP will be infections on your devices/PCs
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astack
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Message 10 of 17
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Re: Ip adress hacked

No phone call, I tried to load my mcafee renewal but it wouldnt load so I contacted them by chat. He tried to load it through their server but it still wouldn't go.

  • He asked to call me so I said yes. He had a look into my ip connection history and showed me the issue, should have wrote the code down really. He said that was what was stopping mcafee loading and they couldn't remove it, only a specialist firewall company could get rid of this type of thing, to be fair he did show me on line independent info on getting rid of this type of problem so it looks true.
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