Infinite loading on log in page

[amylangfield40]

Hi, I’m am trying to turn the safe internet/parent controls off as it won’t let me go on certain websites but I cant log onto my account or on the app it just keeps re-loading. 

[Molly_T]

Hi Amylangfield40 👋 welcome to the community! Thank you for posting. 

Sorry to hear about these difficulties with turning off your parental controls! 

We will just need to send you a PM to confirm a few account details so we can arrange this for you.

I will do this for you now - you can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!

Wishing you all the best. 🌞