Someone has taken out a mobile phone contract it seems in my name and an old address. I only picked up on this via a credit report app I use which showed my credit score had gone down by 64 points due to missed payments. (I've been prompt with all payments for many many years)
Did a little digging into the credit report and found virgin telecoms as the account opened Feb 4th 2022 and missed payments for last 2 months. How can I get this addressed?
Thank you for your post and welcome to our community forums. We're here to help.
I'm very sorry to hear that there appears to be a disputed mark on your credit report related to us. So that we can investigate this matter further for you, I'm going to send you a private message in a few moments. Please respond to this when you can and we can proceed from there.