Virgin Media Community

[Qaiser_hameed10]

Hi all,

Wondering what I should do.

Someone has taken out a mobile phone contract it seems in my name and an old address. I only picked up on this via a credit report app I use which showed my credit score had gone down by 64 points due to missed payments. (I've been prompt with all payments for many many years) 

Did a little digging into the credit report and found virgin telecoms as the account opened Feb 4th 2022 and missed payments for last 2 months. How can I get this addressed?

Thanks

[用心棒]

Either wait and see what advice the forum team offer or follow that given here Fraud and Security | Virgin Media Help (highlighted below).

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[Zach_R]

Hi @Qaiser_hameed10,

Thank you for your post and welcome to our community forums. We're here to help.

I'm very sorry to hear that there appears to be a disputed mark on your credit report related to us. So that we can investigate this matter further for you, I'm going to send you a private message in a few moments. Please respond to this when you can and we can proceed from there.

Thanks,
 

[Zach_R]

Hi @Qaiser_hameed10,

Thank you for getting back to me so promptly via private message on this matter. I'm glad that this is being addressed and resolved.

If there's anything more that we can assist you with, please do feel free to reach back out to us here on the community forums.

Thanks,