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momo15
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IDENTITY FRAUD

I am an existing Virgin Mobile customer. I have received delivery of two mobile phones from Virgin. They were ordered in my name using my address. I DID NOT ORDER THEM - someone is using my identity and I URGENTLY NEED HELP.

I have been trying, unsuccessfully, to reach Virgin for the last 24 hours.  Waiting up to 40 minutes after calling 789. 

WILL SOMEONE  FROM THE VIRGIN FRAUD DEPARTMENT PLEASE CONTACT ME??

 

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DJ_Shadow1966
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Re: IDENTITY FRAUD

Hello

Due to the nature of the issue.

I have escalated to the VM forum team, one of the VM staff will be along in this thread to resolve it for you.

Regards Mike

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Ryan_N
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Re: IDENTITY FRAUD

Hi momo15, 

 

Thank you for your post and welcome to the forums. 

 

This isn't good to hear at all! I will send you over a private message to get this sorted right away. 

 

Cheers. 

Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk
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