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Jstan
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I need to contact someone urgently about a security breach on my account.

I need to contact someone urgently about a security breach on my account.  I was promised a call back within 48 hours which I was no entirely happy about but now 48 hours has passed and nothing.

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DJ_Shadow1966
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Re: I need to contact someone urgently about a security breach on my account.

Hello
Due to the nature of your query

I have escalated to the VM forum team, one of the VM staff will be along in this thread to have a look at it for you.

Regards Mike

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Ryan_N
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Re: I need to contact someone urgently about a security breach on my account.

Hi Jstan, 

 

Thank you for your post and welcome to the forums. 

 

I am sorry to hear about this, it doesn't sound good at all. As you can appreciate we can only do so much over the forums but I am more than happy to send you a private message to look into this case for you. Keep an eye out. 

 

Cheers. 

Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk