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I need to close an old ntlworld email account thats been hacked

My old ntlworld email account has been hacked and the password changed. I can't get access now to see what damage i being done.

How do I totally delete it?

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Re: I need to close an old ntlworld email account thats been hacked

Are you still a VM broadband customer?  It is best to attempt to regain control and then worry about deleting things.

https://www.virginmedia.com/help/virgin-media-mail-my-email-has-been-hacked

If you are not a VM customer, then you have come to the right place.

As you may know, the mailbox should have been closed AND deleted automatically 90 days after you finished being a customer, according to VM's own Terms and Conditions. But the process fails all too often and leaves the former customer vulnerable to hacking and theft of personal and financial details (IMO, someone should definitely claim for damages from VM or complain to ICO!).

Only VM staff can raise a ticket to get the mailbox deleted manually. The friendly Forum Team will visit this thread in the next few days and then take your personal details by private message.  Reply times are difficult to guess, so you will have to be patient.

When they say it is done, you can verify it is gone by running the email address(es) through mailtester.com.

In the meantime, if you still have access via an email client (Try Thunderbird - using IMAP process which synchronises with the mailbox stored on the VM server), delete everything from all the folders to reduce the information available to hackers.

Best wishes to you.

https://community.virginmedia.com/t5/Email/Orphan-Email-accounts/td-p/3492073/


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