hello, I was worried by receiving an email from virgin ( YourOpinion@survey.virginmedia.co.uk )
about self help service
Thanks for using one of our self-help services. At Virgin Media, we want to give you great customer service so we'd really like to find out how things went for you whether this was using our website, our automated telephone system or the Virgin Media Community page so we can make improvements wherever we can.
I didn't use any self help service or called virgin recently. Should I be worried?
Re: I didn't use self help service but got an email
That is not the usual address that those surveys usually come from, so suggest you treat it as a phishing attempt.
If you want to report it to VM then follow this advice:
You can forward the suspicious email to our dedicated mailbox – email@example.com. Ensure you mark the message as Spam, then delete the email.
If after forwarding a suspected phishing email you receive a ‘Spam Content Found’ message from us, then we're already aware of the email and have taken steps to ensure the email is blocked on our Virgin Media Mail platform.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more
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