I can't remember my security password

[Ali-star]

I am losing my mind.  I completely forgot this existed and I have no way of getting help with my bill without knowing it.  I recently cleaned my mail box too.  No old emails are there to show it.  I really need to reset it, can anyone please help?

[jhuk]

Call them up and they may talk to you if you can give all your details inc account number and what packages you are on added to how much your last bill was.

[Ali-star]

How do I get passed the phone security bit to talk to an advisor though?

[jhuk]

Just press any button to mess up your Code or do nothing and it will get you an adviser.

[Ali-star]

I will give it ago but think there shut today cause its a sunday.

[Steven_L]

Hey @Ali-star,

Welcome to the community and thanks for taking the time to post your issue on the forums.
I’m sorry to hear of the issues that you’re having with your account password, I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started.
Regards,
Steven_L

[Steven_L]

Thanks for confirming your details via private message @Ali-star, 

I will send out a password reminder letter to you right now and this should be with you in the next 7 days.

Regards,

Steven_L