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I am trying to reset my password for my virgin mail account,

Joining in

I am trying to reset password for my virgin account, I enter my date of birth and secret reminder correctly, try to reset password and it says password not acceptable. I have tried short, medium and high strength, but always the same error message. I am following the guidance on what can be in the password. Can you help, very frustrating!


Forum Team
Forum Team

Hi @Hardimanp2 

Welcome to the community forums 

Sorry to hear that you've not been able to change your password at this time. 

Can you confirm, is this for a primary email or a secondary email account? 

Here to help 🙂
Virgin Media Forums Agent

Hi Carley, this is my primary personnel e-mail account, i have used for over 20 years. Any help you can give would be really appreciated in resetting the password for [removed]

 [MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

Forum Team (Retired)
Forum Team (Retired)

I will send you over a private message so I can look into this for you.