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Hun 3.0

Hi, 

I changed the password on my Hub 3.0 (settings one you can get on the phone) I believe it’s the one off the bottom of the router. I’ve since forgotten what it is and can’t get in to it. No option for forgotten password either! 

(p.a not the one that connects you to the devices) 

what can I do?! 

thanks. 

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Message 2 of 6
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Re: Hun 3.0

You can hold a pin in the reset hole for 30 seconds to reset the password 

I work for Virgin Media and my posts are my own opinions
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Re: Hun 3.0

Hi, I’ve tried that but it doesn’t reset it as I tried the password off the bottom but still says incorrect password. 

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Re: Hun 3.0

Hi AshleyLouise02,

To reset the router you should keep the reset button pressed in for around 60 seconds to be on the safe side. Try using a paperclip or something strong, but not  a ball point pen. It's also best to remove any ethernet cables from the hub whilst doing that.

Leave it alone for around 5 minutes so it has chance to update back to factory settings.

Then log into the hub via your browser using the settings password (8 numerical characters) you should then be able to change the wifi password via the hub settings

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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Re: Hun 3.0

Hi, this issue is now resolved! Thank you for the tips. 👍🏻

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Re: Hun 3.0

Thanks for the update Ashleylouise02,

I'm pleased it's all working properly again.

Stay safe and take care.

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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