Virgin Media Community

[SteveAldous]

We had an engineer out today to fix some poor external connections. When he had done this he did a factory reset on the Hub3. The usual password no longer allows me to log into the hub at http://192.168.0.1/. "The password you entered is incorrect". We still have the same Hub - it was not changed and the password on the pull out strip is what I have always used.

I have double and tripple checked I am entering correctly. Any ideas how I find out why it changed and what the new password is?

Thanks

[Client62]

Regardless of the VM words on a reset, the Hub 3 needs a full 60 seconds press on the RESET button to trigger the factory reset.

After the 60 seconds press on the RESET just leave the Hub 3 to reset & to restart.  It may take some time.

After this try the Hub's menu password ( the numeric one ).

[Graham_A · Accepted solution]

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@SteveAldous wrote:

We had an engineer out today to fix some poor external connections. When he had done this he did a factory reset on the Hub3. The usual password no longer allows me to log into the hub at http://192.168.0.1/. "The password you entered is incorrect". We still have the same Hub - it was not changed and the password on the pull out strip is what I have always used.

I have double and tripple checked I am entering correctly. Any ideas how I find out why it changed and what the new password is?

Thanks

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The Hub3 settings passcode is not printed on the pull out strip.  It is found on the label on the bottom of the Hub3 and is a string of numbers.

The pull out strip only shows the default SSID and WiFi password.

[SteveAldous]

Aha - thanks - had forgot that I had changed from default to wi-fi password and the reset set it back to default which I had completely forgotten about

[Graham_A]

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@SteveAldous wrote:

Aha - thanks - had forgot that I had changed from default to wi-fi password and the reset set it back to default which I had completely forgotten about

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Good that you have got back into the Hub settings.

Not so sure that it is a good idea to use the same password for settings and WiFi.