Received email I am searching but not finding helpful advice .. iPhone android tablets and pcs attached to internet. I expected more detail on malicious traffic !
A device using your internet connection may be infected with malware
We’ve been notified by a third party that malicious traffic has been detected coming from a device using your internet connection. We don’t know which device this is, but it does mean your personal data and online financial transactions, including credit card purchases, could be at risk.
It’s likely that a device connected to your broadband is infected with malware. This probably isn’t your fault, but it's important you get your device fixed so the malicious traffic stops as soon as possible. We’ll help you do this below.
We need to let you know that if you don’t get it fixed, to protect others we may need to suspend or cancel your broadband service in line with our Acceptable Use Policy.
What to do next
We recommend using anti-virus software to scan and clean-up your devices. There are a number of trusted anti-virus software options available if you don’t have one already.
For help with this, please visit virginmedia.com/networkattacks
As well as using anti-virus software, Web Safe is available for free to Virgin Media Fibre customers to help protect you against malware and viruses. Full details can be found by signing in to Your Account at virginmedia.com/myvirginmedia and going to My Apps.
There are other less secured devices on your home network that maybe source of malicious network traffic report. Issue has been flagged to the forum who will hopefully be able to provide more detail from the report; be aware it can take them a few hours / days to respond.
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Virgin media THREATEN to suspend or cancel my broadband service if I do not get “it” fixed
my devices software and hardware are clear
virgin media are unable to identify what malicious traffic is supposed to have happened, when, who the third party is that has advised of this traffic. to me it shows virgin media are not supporting their customers - only capable bullying by throwing unsupported accusations out when an automated unidentified tracker is alerted to an unspecified indeterminate malicious traffic ! oh my , great IT guys lol
Hi Colinw2003, thanks for the message. I am sorry to hear about this notification and this would have been sent by the internet security team. We would recommend changing the password for the online account as well as downloading an antivirus which can detect malware on the devices connecting to the network to stop this happening and removing the malware from the device. Chris