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How to close hacked Orphan Ntlworld.com email address

My legacy ntlworld.com email has been taken over. I had it set to forward all mail to my gmail account so although I can no longer access it through virgin media portal I could see any incoming and still used it on my older applications. It is being used to modify passwords and restrict my access to my own accounts. Please can you help me close it?

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Re: How to close hacked Orphan Ntlworld.com email address

Hey SloMoMenu,

 

Is the account that you wish to close your primary email account or a secondary account? We are unable to delete your primary email account from our system.

 

Regards

Steven_L

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Re: How to close hacked Orphan Ntlworld.com email address

it is a secondary account that I want to delete asap. Though I would also like to remove the primary eventually

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Re: How to close hacked Orphan Ntlworld.com email address

That's perfect SloMoMenu, I will get a private message sent over to you in a moment, so that I can get this arranged with our IT team to be deleted.

 

Please look out for the private message.

 

Regards

Steven_L 

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Re: How to close hacked Orphan Ntlworld.com email address

Hey,

 

Thanks for confirming the address SloMoMenu, this has now been arranged with our IT team and should be done in the next 7 days. 

 

I will be in touch once this has been resolved by the team.

 

Regards

Steven_L

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Re: How to close hacked Orphan Ntlworld.com email address

Hey SloMoMenu,

 

Your mailbox has now been deleted from our system, nobody can use this mailbox anymore it has been completely removed from our servers.

 

Regards

Steven_L

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Re: How to close hacked Orphan Ntlworld.com email address

Great news! thank you. Whoever was using that account was causing a lot of mischief... When will it be possible to delete the primary email address?

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Re: How to close hacked Orphan Ntlworld.com email address

This has now been resolved, the IT ticket has now been closed and SloMoMenu has been informed of this by private message.

 

 

Regards

Steven_L

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Re: How to close hacked Orphan Ntlworld.com email address

You have been a great help Steven, thank you very much

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Re: How to close hacked Orphan Ntlworld.com email address

No problem SloMoMenu, glad that we could get this sorted for you.

 

Have a great weekend 🙂

 

 

Regards

Steven_L

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