How to check if a text is really from Virgin

[JonGos]

I am receiving text messages claiming to bf from Virgin Media, setting up engineer visits to my home. How do I check these are real? I have tried every means of contacting VM but all lead to empty webpages, chat lines don’t load, phone numbers aren’t answered. 
Does anyone know how to contact this company? 

[John_GS]

Hi JonGos

Thanks for posting and welcome to the community.

Apologies for the confusion over the SMS. What do they say please?

Kind regards,

[JonGos]

The SMS message is:

“Hi it's Virgin Media. Our technician will be with you on Mon 10 Oct between 4pm-7pm. Please make sure someone over 18 is home.

If your services start working again, reply FIXED to cancel this visit. A £25 charge will be added to your next bill if you miss this visit.“

The phone number they use is +44 7800 002204

[Robert_P]

That is a number we use for text messages of this nature JonGos, are you expecting a visit for any reason?

Rob

[JonGos]

• Thanks Rob, good to know it’s a legit number. Not expecting a visit, especially not on 10th Oct as will be away. No idea how this was arranged or why. 

[Tudor]

I think this can happen when there is a noise ingress in your local area and the technicians need to check every node.

[Kain_W]

Thanks for getting back to us regarding this.

From checking our system there doesn't seem to be an appointment booked as of yet, has there been any work from our team in the area?

Let us know,

[JonGos]

Thanks Kain,

I have no idea what your team has been doing in this or any other area. 
But thank you for confirming that you have no record of plans to do anything.

Are you an officer of Virgin Media? Do you know if any easier, more direct way to communicate with the company about appointments? Perhaps a public Tweet is best? It seems strange that one can’t just ask someone … 

all the best

Jonathan 

[jem101]

---

@JonGos wrote:

Thanks Kain,

I have no idea what your team has been doing in this or any other area. 
But thank you for confirming that you have no record of plans to do anything.

Are you an officer of Virgin Media? Do you know if any easier, more direct way to communicate with the company about appointments? Perhaps a public Tweet is best? It seems strange that one can’t just ask someone … 

all the best

Jonathan 

---

Kain is indeed a VM employee, they can be identified by the VM infinity logo to the left of their username. What I suspect is the most likely explanation here is that someone else has mistyped their mobile number when requesting a VM technician visit and by pure chance the mistyped number happens to be yours!

Simple human error is far more likely to be the underlaying cause rather than anything more mysterious - personally, I'd just forget about it, although someone, somewhere is probably wondering why they never got any confirmation of their technician appointment and risk being charged £25 if they are not in.

But their problem, not yours!

[JonGos]

Thanks Jem,

that makes a lot of sense! Though I imagine the algorithms would check that sort of thing … 

Anyway, I cancelled the appointment… 

JG