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pkdhiman
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How do i change my contact details?

Hi how do I change my phone number registered to my account? There is only the option to change everything else except phone number. 

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Graham_A
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Re: How do i change my contact details?


@pkdhiman wrote:

Hi how do I change my phone number registered to my account? There is only the option to change everything else except phone number. 


You will need to call customer services to do this.

The numbers to ring are 150 free from a VM mobile or landline, or 0345 454 1111 from any other phone (chargeable as standard UK landline phone no.).

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I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

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Megan_L
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Re: How do i change my contact details?

Hi Pkdhiman,

Thanks for using the forums to get this issue with your services looked into, I am sorry if this has been causing some frustration. I would be more than happy to look into this for you if you still need help? 

If you managed to contact customer services and got this changed then that's perfect 🙂

Please let me know!

Thanks,

Megan_L

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pkdhiman
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Re: How do i change my contact details?

Thanks I managed to get through to customer service after 90 minutes.

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Beth_G
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Re: How do i change my contact details?

Hi pkdhidman,

 

Thanks for getting back to us - sorry for our delayed response.

 

I'm happy to hear you were able to contact our customer services team, although I am sorry for the wait times you experienced.

 

Do let us know if we can help you with anything else.

 

Have a lovely New Year!

 

Beth

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