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How do I change the passwords of my 9 emails adresses?

daratcliffe
On our wavelength

I have nine email addresses. I can only find a way to change the password for my primary email address. How can I change the other eight secondary email addresses?

1 ACCEPTED SOLUTION

Accepted Solutions

Graham_A
Very Insightful Person
Very Insightful Person

@daratcliffe wrote:

I have nine email addresses. I can only find a way to change the password for my primary email address. How can I change the other eight secondary email addresses?


Each email address now has its own My VM account

Secondary accounts changes now have to be made via the My Virgin Media account for the secondary email.

Sign into the account here: https://www.virginmedia.com/my-virgin-media using the email address concerned and the current password. Once logged in click on Account Settings then Account details. You should now see the options to change password etc.

If that isn't available try https://www.virginmedia.com/my-virgin-media/forgotten-details/password

If no security answers have been set for the email address concerned then you will need to call in for support and select technical issues> email

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

See where this Helpful Answer was posted

4 REPLIES 4

Graham_A
Very Insightful Person
Very Insightful Person

@daratcliffe wrote:

I have nine email addresses. I can only find a way to change the password for my primary email address. How can I change the other eight secondary email addresses?


Each email address now has its own My VM account

Secondary accounts changes now have to be made via the My Virgin Media account for the secondary email.

Sign into the account here: https://www.virginmedia.com/my-virgin-media using the email address concerned and the current password. Once logged in click on Account Settings then Account details. You should now see the options to change password etc.

If that isn't available try https://www.virginmedia.com/my-virgin-media/forgotten-details/password

If no security answers have been set for the email address concerned then you will need to call in for support and select technical issues> email

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Sabrina_B
Forum Team
Forum Team

Hi @daratcliffe.

Thanks for your post regarding issues with your email accounts. As @Graham_A has written, that is the process to get any changes made. Should you still struggle please reach back out to us here and we can assist further. Please let us know how you are getting on.

Sabrina

Thank you Graham. I have tried your advice and it worked. 😀

I am so glad the advice has helped.

Please do have a lovely weekend and feel free to reach out if you need anything going forward. Thanks 

Matt - Forum Team


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