I’ve tried to turn on child safe a few times today but keep getting the error message shown on the top of this screenshot.. Any ideas? I’m using an IPhone 12 if that makes a difference?
When signed in try going to https://my.virginmedia.com/my-apps/onlinesecurity/websafe/settings to see if the old UI lets you make the changes.
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Hi, I'm also having the same problem with exactly the same message. Who do I need to contact to sort this please?
On a desktop or laptop device do you have any success when manually going to https://my.virginmedia.com/my-apps/onlinesecurity/websafe/settings?
Hi csmitherman, thanks for the message and welcome back to the forums.
I am sorry hear that you are having issues with the websafe.
Can you confirm if you have done what 用心棒 has suggested or if you are still having issues.
Kind regards, Chris.