Having trouble turning on child safe with web safe

[Stansmith]

I’ve tried to turn on child safe a few times today but keep getting the error message shown on the top of this screenshot.. Any ideas? I’m using an IPhone 12 if that makes a difference? 
Thanks 

[用心棒]

When signed in try going to https://my.virginmedia.com/my-apps/onlinesecurity/websafe/settings to see if the old UI lets you make the changes.

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[Chris_W1]

Hi StanSmith, thanks for the message, Can you try and do what  用心棒 has said to see if anything changes? Chris. 

[Stansmith]

Hi, 

Thanks for the replies. I tried to do that but couldn’t find it. I don’t understand why I can’t manage it through the app normally 

Stephen 

[用心棒]

Did you sign in first and then try going to https://my.virginmedia.com/my-apps/onlinesecurity/websafe/settings?

[Steven_L]

Thanks for coming back to us @Stansmith. 

Have you tried to do what @用心棒 suggested on their previous post? If you have and this has made no difference we would need to get this looked into further from here.

Regards,

Steven_L

[csmitherman]

Hi, I'm also having the same problem with exactly the same message. Who do I need to contact to sort this please?

[用心棒]

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@csmitherman wrote:

Hi, I'm also having the same problem with exactly the same message. Who do I need to contact to sort this please?

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On a desktop or laptop device do you have any success when manually going to https://my.virginmedia.com/my-apps/onlinesecurity/websafe/settings?

[Chris_W1]

Hi csmitherman, thanks for the message and welcome back to the forums. 

I am sorry hear that you are having issues with the websafe. 

Can you confirm if you have done what 用心棒 has suggested or if you are still having issues. 

Kind regards, Chris. 

[csmitherman]

Hi, yes I have done what is suggested and it just takes me to this page, which I believe is different to websafe: 

Regards,

Craig