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Kathrynr13
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Hacked

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  • my account has been hacked Virgin CS said this was sorted months ago.,I still can’t get into my account to pay bills,  change details or anything.
  • Any advice please? 

[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

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John_GS
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Re: Hacked

HI @Kathrynr13

 

Thanks for posting and welcome to the community. My apologies for the delayed reply and also the email issue.

 

I can see from checking the systems today that not long after posting, you've spoke to the team and everything should now be sorted.

 

Please do let me know if you need further assistance

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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